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The Good, The Bad and The Ugly – Managing Challenging People

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  •  April 3, 2014
     7:00 pm - 8:30 pm


Meet “The Bombast”, “The Specialist”, “The Naysayer”, and “The P.A.W” (a.k.a. the passive aggressive weasel).  These are four specific personas that challenge school leaders in their efforts to sustain school improvement.  Unfortunately, leaders rarely have the opportunity to choose the people with whom they work; therefore, it is critical for leaders to understand effective approaches in managing these individuals and to develop the associated skills.  School leaders may find challenging conversations with all, however, these four personas require a broader, deeper, more strategic approach.

Course Format:

1 ½ hour online workshop using Adobe Connect – 7:00 PM to 8:30 PM Eastern Standard Time

Discussion is guided by a highly qualified instructor who engages participants in a rich discussion.  Participants follow a powerpoint, listen to the instructor, and respond to questions and ideas using the chat feature.

Handbooks are provided to assist participants in recording notes.

Registration numbers are kept small (around 12) to ensure a highly interactive session.

Course Instructor

Tim Kearns

As a former secondary school principal and author, Tim understands, at both the theoretical and practical level, the challenges of engaging others in difficult conversations. Tim has many years experience as an online and onsite workshop presenter.  In addition, Tim is the Coordinator of the Experienced Principals’ Qualification Program for the Ontario Principals’ Council.


E-Course Date:

Thursday, March 6, 2014  7:00 PM – 8:30 PM  Eastern Standard Time